Shipping policy

Most orders ship within 3 business days (excluding weekends and holidays). You'll receive a tracking number by email once your order ships.

Expect your delivery within 1-5 business days after receiving the tracking number.

For delivery updates after receiving tracking information, please contact the carrier directly (FedEx, UPS or USPS).

Transit times from 75244

(Map depicts FedEx Ground shipping Time in Transit only from Dallas, Texas 75244)

Shipping costs are determined by the total weight of the order and by the shipping method selected. Please allow 2-10 business days for delivery of orders using the Free or standard shipping method.

For questions about your order, please give us a jingle at 1-866-386-6369 (9-5 CST Monday -Friday) or contact us via the Contact page.

International Shipping:

Shipping is available to the following countries: Please check the import regulations for your country before placing an order, as we cannot be responsible for items seized by customs. Wet, dry, and freeze-dried foods are only able to be shipped within the United States, U.S. Territories, and APO/FPO addresses.

  • United States
  • Canada
  • Argentina
  • Australia (catnip and catnip-filled toys are unable to ship to AU)
  • Austria
  • Belgium
  • Brazil
  • Chile
  • Colombia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Poland
  • Puerto Rico
  • Saudi Arabia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Arab Emirates
  • United Kingdom

The Cat Connection
4280 Spring Valley Rd.
Dallas, TX 75244
www.thecatconnection.com
972-386-6369
866-386-6369

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